Privacy Policy
Last updated: 2026-01-01
1. Introduction
This Privacy Policy (the "Policy") explains how IOOEx ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you access or use our website, mobile applications, and related services (collectively, the "Services").
We are committed to protecting your privacy and complying with applicable data protection laws. This Policy describes your rights regarding your personal information and how you can exercise those rights.
By using the Services, you consent to the collection, use, and processing of your personal information as described in this Policy. If you do not agree with this Policy, you must not use the Services.
2. Definitions
For the purposes of this Policy, the following terms have the meanings set forth below:
- "Personal Information" means information that identifies or can be used to identify an individual.
- "Processing" means any operation performed on Personal Information, including collection, use, storage, and disclosure.
- "Data Controller" means the entity that determines the purposes and means of Processing Personal Information.
- "Third Party" means any entity other than you and IOOEx.
- "Cookies" means small text files placed on your device by a website or application.
- "KYC" means the identity verification process required to use certain features of the Services.
3. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use the Services, and information we obtain from third parties. The categories of information we may collect include:
The specific information we collect depends on the features you use and your verification status. We will only collect information that is necessary for the purposes described in this Policy.
- Account information: name, email address, phone number, password, and authentication credentials you provide when registering.
- Verification information: government-issued ID documents, selfies, proof of address, and other information collected during KYC.
- Transaction information: trading history, deposit and withdrawal records, On-Ramp purchase records, and other transaction data.
- Usage and device information: IP address, device identifiers, browser type, operating system, and activity logs.
4. How We Use Your Information
We use your Personal Information for the following purposes:
We will not use your Personal Information for any purpose that is incompatible with the purposes for which it was originally collected, without your consent or as otherwise permitted by law.
- To provide, operate, maintain, and improve the Services, including processing transactions and verifying your identity.
- To communicate with you about your Account, updates, security alerts, and customer support.
- To detect, prevent, and address fraud, abuse, security incidents, and violations of our Terms and applicable law.
- To comply with legal obligations, including tax reporting and regulatory requirements.
- To analyze and understand how the Services are used, in order to develop new features and improve user experience.
- To send you marketing communications, where you have consented to receive them.
7. Data Security
We implement industry-standard technical and organizational security measures designed to protect your Personal Information, including encryption in transit and at rest, access controls, and regular security assessments.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your Personal Information.
In the event of a data breach affecting your Personal Information, we will notify you and the relevant authorities as required by applicable law.
8. Data Retention
We retain your Personal Information for as long as your Account is active, or as long as necessary to provide the Services and fulfill the purposes described in this Policy.
We may retain certain Personal Information after your Account is closed, where necessary to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights.
When retention is no longer necessary, we will securely delete or anonymize your Personal Information in accordance with our data retention policies and applicable law.
9. Your Privacy Rights
Subject to applicable law, you have the following rights regarding your Personal Information. To exercise any of these rights, please contact us as described in the Contact section below.
We will respond to your request in accordance with applicable law and within the required timeframes. We may need to verify your identity before processing certain requests.
- The right to access the Personal Information we hold about you.
- The right to request correction of inaccurate or incomplete Personal Information.
- The right to request deletion of your Personal Information, subject to legal retention obligations.
- The right to restrict or object to certain Processing of your Personal Information.
- The right to withdraw consent to Processing that relies on consent, without affecting the lawfulness of prior Processing.
- The right to receive a copy of your Personal Information in a structured, machine-readable format.
10. Children's Privacy
The Services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child, we will take steps to delete such information.
If you believe that we have collected Personal Information from a child, please contact us through the Help Center so that we can take appropriate action.
11. International Data Transfers
Your Personal Information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection standards.
Where required by law, we will ensure that such transfers are subject to appropriate safeguards, such as standard contractual clauses, binding corporate rules, or other lawful transfer mechanisms.
By using the Services, you acknowledge and consent to the transfer of your Personal Information to such countries for the purposes described in this Policy.
12. Third-Party Links and Services
The Services may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of such third parties.
We encourage you to review the privacy policies of any third-party websites or services you visit. This Policy does not apply to third-party websites or services.
13. Financial Information
In order to provide certain features of the Services, such as On-Ramp purchases and withdrawals, we may collect and process financial information, including payment method details and transaction records.
Financial information is processed by third-party payment providers, and we may receive limited information necessary to complete and verify transactions. We do not store full payment card numbers on our servers.
We use financial information to process transactions, prevent fraud, comply with legal obligations, and provide the Services. Such information is treated as Personal Information under this Policy.
14. Marketing Communications
With your consent, we may send you marketing communications about our Services, promotions, and updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or through your Account settings.
We will continue to send you service-related communications (such as security alerts and transaction confirmations) even if you opt out of marketing communications, as these are necessary to provide the Services.
15. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, legal requirements, or the Services. The most current version will always be available on this page, with the "Last updated" date indicating when the Policy was last revised.
We will notify you of significant changes through the Services or by other means where required by law. Your continued use of the Services after a change becomes effective constitutes your acceptance of the revised Policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact our support team through the Help Center available on the platform.
We will respond to your inquiry in accordance with applicable law and our internal policies. For verification purposes, we may request additional information before responding to certain requests.